Maxsight Users deactivated

Incident Report for Moodys

Postmortem

Incident Details

Users from some institutions reported not being able to log in and could only log in using Admin account details.

Incident Period: Wednesday, 9th July 9:28 AM (BST) - Wednesday, 9th July 2025, 12:19 PM (BST)

Analysis

As part of routine offboarding, some active institutions temporarily had their user accounts deactivated and API keys removed.

Action

The disabled users have had their access reinstated in active institutions. API keys have also been regenerated for these institutions. Clients have been contacted to verify that the list of active users is now correct.

Posted Jul 15, 2025 - 15:17 BST

Resolved

We have resolved the issue and carried out a remediation for affected institutions. If you are still encountering issues with deactivated users or missing API keys then please contact support.

Posted Jul 09, 2025 - 12:19 BST

Identified

We have identified the source of the issue and are working on a remediation.

Posted Jul 09, 2025 - 10:29 BST

Investigating

We are investigating an issue where some Maxsight users have been inadvertently deactivated. Please contact the Client Services team if you have suddenly lost access to Maxsight.

Posted Jul 09, 2025 - 09:28 BST

This incident affected: Maxsight Environments (🇪🇺 EU - eu.maxsight.com).