Update - We are writing to provide an update on the Orbis integration issue affecting Maxsight clients.
What happened:
- The company active status field in the Orbis data was temporarily set to null in the Orbis dataset.
- This caused some profiles to be incorrectly placed back into review.
What we've done:
- Orbis corrected this data and provided the updated data to the Maxsight platform.
- Maxsight engineers made a temporary code change to prevent null values from entering the company status field for new profiles or further monitored profiles.
- We have identified affected profiles.
- We have manually remediated any BVD IDs still missing from Orbis that are showing as null status, setting them back to their last known status.
What We're Now Doing:
- Re-running affected monitoring checks to ensure the company active status field is set correctly.
We apologize for any inconvenience this may have caused and appreciate your understanding as we work to resolve this issue. If you have any questions or need further assistance, please do not hesitate to contact us.
Apr 01, 2025 - 14:08 BST
What happened:
- The company active status field in the Orbis data was temporarily set to null in the Orbis dataset.
- This caused some profiles to be incorrectly placed back into review.
What we've done:
- Orbis corrected this data and provided the updated data to the Maxsight platform.
- Maxsight engineers made a temporary code change to prevent null values from entering the company status field for new profiles or further monitored profiles.
- We have identified affected profiles.
- We have manually remediated any BVD IDs still missing from Orbis that are showing as null status, setting them back to their last known status.
What We're Now Doing:
- Re-running affected monitoring checks to ensure the company active status field is set correctly.
We apologize for any inconvenience this may have caused and appreciate your understanding as we work to resolve this issue. If you have any questions or need further assistance, please do not hesitate to contact us.
Apr 01, 2025 - 14:08 BST
Investigating - The Maxsight Orbis integration is experiencing issues with the data synced across from Orbis.
The Moody's Orbis team is investigating the problem.
Mar 25, 2025 - 18:09 GMT
The Moody's Orbis team is investigating the problem.
Mar 25, 2025 - 18:09 GMT
Maxsight Environments
Operational
🇪🇺 EU - eu.maxsight.com
Operational
🇦🇪 UAE - ae.maxsight.com
Operational
🇺🇸 USA - us.maxsight.com
Operational
Integration Hub
Degraded Performance
BREX The Kompany API
Operational
Bureau van Dijk Orbis
Degraded Performance
Capita Identity Solutions
Operational
CIFAS
Operational
Companies House
Operational
ComplyAdvantage
Operational
CreditorWatch
Operational
Creditsafe Company Data API
Operational
Dow Jones Risk & Compliance API
Operational
Dow Jones Risk & Compliance Feed
Operational
DueDil
Operational
Equifax Australia IDMatrix
Operational
Equifax Canada AML Assist
Operational
G2 KYC Automation
Operational
GBG ID3Global
Operational
GBG IDScan
Operational
GDC Worldview
Operational
IDVCheck
Operational
Jumio Netverify
Operational
LexisNexis Instant ID
Operational
Loqate Data Cleanse
Operational
Mastercard Match
Operational
Onfido
Operational
Refinitiv World-Check One
Operational
TransUnion TruValidate
Operational
Trulioo GlobalGateway eIDV
Operational
Trustdock Identity Verification API
Operational
vSure
Operational
Moody’s Grid
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.