Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 2025 - 11:04 BST
Update - We are continuing to investigate this issue.
Jul 14, 2025 - 15:53 BST
Investigating - We are currently experiencing issues with the Orbis data sync failing. Our engineers are working to resolve this as soon as possible.
Jul 14, 2025 - 10:50 BST
Maxsight Environments
Partial Outage
90 days ago
98.0
% uptime
Today
🇪🇺 EU - eu.maxsight.com
Partial Outage
90 days ago
98.43
% uptime
Today
🇦🇪 UAE - ae.maxsight.com
Partial Outage
90 days ago
97.1
% uptime
Today
🇺🇸 USA - us.maxsight.com
Partial Outage
90 days ago
98.47
% uptime
Today
Integration Hub
Operational
90 days ago
100.0
% uptime
Today
BREX The Kompany API
Operational
90 days ago
100.0
% uptime
Today
Bureau van Dijk Orbis
Operational
90 days ago
100.0
% uptime
Today
Capita Identity Solutions
Operational
90 days ago
100.0
% uptime
Today
CIFAS
Operational
90 days ago
100.0
% uptime
Today
Companies House
Operational
90 days ago
100.0
% uptime
Today
ComplyAdvantage
Operational
90 days ago
100.0
% uptime
Today
CreditorWatch
Operational
90 days ago
100.0
% uptime
Today
Creditsafe Company Data API
Operational
90 days ago
100.0
% uptime
Today
Dow Jones Risk & Compliance API
Operational
90 days ago
100.0
% uptime
Today
Dow Jones Risk & Compliance Feed
Operational
90 days ago
100.0
% uptime
Today
DueDil
Operational
90 days ago
100.0
% uptime
Today
Equifax Australia IDMatrix
Operational
90 days ago
100.0
% uptime
Today
Equifax Canada AML Assist
Operational
90 days ago
100.0
% uptime
Today
G2 KYC Automation
Operational
90 days ago
100.0
% uptime
Today
GBG ID3Global
Operational
90 days ago
100.0
% uptime
Today
GBG IDScan
Operational
90 days ago
100.0
% uptime
Today
GDC Worldview
Operational
90 days ago
100.0
% uptime
Today
IDVCheck
Operational
90 days ago
100.0
% uptime
Today
Jumio Netverify
Operational
90 days ago
100.0
% uptime
Today
LexisNexis Instant ID
Operational
90 days ago
100.0
% uptime
Today
Loqate Data Cleanse
Operational
90 days ago
100.0
% uptime
Today
Mastercard Match
Operational
90 days ago
100.0
% uptime
Today
Onfido
Operational
90 days ago
100.0
% uptime
Today
Refinitiv World-Check One
Operational
90 days ago
100.0
% uptime
Today
TransUnion TruValidate
Operational
90 days ago
100.0
% uptime
Today
Trulioo GlobalGateway eIDV
Operational
90 days ago
100.0
% uptime
Today
Trustdock Identity Verification API
Operational
90 days ago
100.0
% uptime
Today
vSure
Operational
90 days ago
100.0
% uptime
Today
Moody’s Grid
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
We have resolved the issue and carried out a remediation for affected institutions. If you are still encountering issues with deactivated users or missing API keys then please contact support.
Jul 9, 12:19 BST
Identified -
We have identified the source of the issue and are working on a remediation.
Jul 9, 10:29 BST
Investigating -
We are investigating an issue where some Maxsight users have been inadvertently deactivated. Please contact the Client Services team if you have suddenly lost access to Maxsight.
Jul 9, 09:28 BST